Real humans.
Same Austin bench.
Need a hand with an order, a question about a machine, or a quote for a fleet? Pick up the phone, walk into the store, or fill out the form — whichever's easier. Someone here will answer.
Got a quick question? Our Support & Journal might have the answer.
We've written up answers to the most common questions about orders, machines, warranties, and troubleshooting. Worth a look before you type it all out.
Send a note
Tell us what's on your mind.
We read every message. Required fields are marked .
What happens next
After you hit submit.
It lands in our shared inbox
No black box — every message is visible to the whole support team in Austin.
Someone picks it up by name
Whoever's best fit replies and signs off — usually within a business day.
We follow the thread
Same person, same conversation, until your question is actually answered.