WARRANTY

DiscountElectronics.com has one of the very best computer warranties in the business! All warranty work is performed in-house by one of our highly qualified technicians.

• Desktops and laptops come with a one-year parts and labor warranty (unless stated otherwise on the receipt or in the individual product warranty description).
• Monitors, parts, and accessories come with a 90-day warranty (Unless stated otherwise on the receipt or in the individual product warranty description).
• Hard drives & RAM included with computers are warrantied for one year. Those sold separately are warrantied for 90 days.
• All batteries, both included with laptops and those sold separately, are warrantied for 90 days.
• Within 14 days of the invoice date, DiscountElectronics.com will provide a return shipping label for repairs or exchanges. Outside of 14 days, all warranty claim shipments to DiscountElectronics.com are the responsibility of the customer.

Confirmed Defective Returns: If a product return is tested and verified as being defective, it will be repaired or replaced at DiscountElectronics.com’s discretion. All returned items must be received in their original condition.

What is not warrantied:

• Any issues caused by customer mishandling, abuse, and/or installed software
• Products that do not exhibit the described reason for the return
• Products with missing, damaged, or illegible serial number label
• Products with physical damage (if damaged in shipment, contact customer service immediately upon receipt)

RETURNS

• All return requests should be submitted via email to internet@discountelectronics.com. Please include your order number in the message. This information allows us to accurately and efficiently process the return.
• All returned products must be received before a replacement will be shipped or a store credit is applied.
• All refunds will be payable with a store credit only. In-store returns will be provided a Discount Electronics gift card for the product price (including tax) only, and require proof of purchase. 
• Online/internet order returns will be provided store credit directly to their account for the price of the product(s) minus a 15% restocking fee. The store credit can be accessed by logging into the account using the email address originally provided (please verify the provided email address is correct).
• The purchaser is responsible for all return shipping costs.
• Original shipping costs are non-refundable.
• Item(s) must be received in original condition and in original retail packaging.
• Item(s) should be securely packaged.

Note: Any non-consumable product may be returned to DiscountElectronics.com within 7 days of the invoice date, at the purchaser's expense, if the product was ordered incorrectly or is simply no longer needed.

ORDER CANCELLATIONS

Once an order has been placed it can be canceled at any time prior to shipment but is subject to a 15% restocking fee. All refunds are payable in the form of store credit only. We do not issue refunds by cash, check, or credit card. The store credit can be accessed by logging into the account using the email address originally provided (please verify the provided email address is correct).

SHIPPING

Internet orders placed before 3:30 PM Central Standard Time (CST) Monday - Friday are typically shipped the same business day (we do not ship on weekends).

Please note:

• FedEx does not deliver on Sundays or holidays, nor do they ship to P.O. Boxes.
• USPS (US Postal Service) does not deliver on Sundays or holidays - and is not insured.
• Once your order ships, DiscountElectronics.com will send you an automated email with the FedEx/USPS tracking information. You can track your order from the carrier’s website.
• We only ship within the U.S. and U.S. territories.

 

Mobile Terms of Service

Discount Electronics

Last updated: Feb. 2, 2024

The Discount Electronics mobile message service (the "Service") is operated by Discount Electronics (“Discount Electronics”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Discount Electronics’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Discount Electronics through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Discount Electronics. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18775601104 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Discount Electronics mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18775601104 or email tina@discountelectronics.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

HOURS

The DiscountElectronics.com customer service team is open Monday through Friday from 9:00 AM to 5:00 PM Central Standard Time (CST), except holidays.

Please email us at internet@discountelectronics.com if you have questions or issues.

Email is the preferred contact method and will typically be replied to within 30 minutes of receipt during business hours. 

We look forward to working with you.

THANK YOU FOR YOUR BUSINESS!